Contact

A question or an issue? Write to us below or at klaivo.co@gmail.com, in English or French.

To get a useful answer faster

Pricing — what each plan includes, and how many credits each video model costs
FAQ — who owns the videos, commercial use, what happens at the end of the free trial
Blog — writing prompts, how many creatives to test, cost compared model by model

A generation failed. Was I charged?: No. A failed generation is credited back automatically. If the credits haven't come back, write to us with the project name.
How do I cancel my plan?: In one click, from Settings → Plan & credits in the studio, which opens your billing portal.
Can I get a refund?: Your first monthly payment is refundable for 7 days. Write to us from the email address on the account.
Do my credits expire?: Credits you pay for never expire.
Who owns the videos I make?: You do. They're free to use in your campaigns and your clients'.
How long does a motion ad take?: 3 to 6 minutes. You can close the page: we email you when it's ready.

Klaivo is published from Paris, France. The publisher's identity, registration number and hosting providers are listed on the legal notice page.