Klaivo
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Privacy policy

Last updated: June 24, 2026

English translation provided for convenience. The French version is the legally binding one.

This policy describes how Klaivo (“we”) collects and processes your personal data when you use the klaivo.co website and application, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

1. Data controller

The data controller is Klaivo.co (SAS), 128 Rue de la Boétie, 75008 Paris, France. Contact: contact@klaivo.co.

2. Data collected

  • Account: email address, first/last name (or nickname), password (encrypted) or Google identifier if signing in with Google.
  • Created content: briefs, prompts, generation parameters, uploaded product images, generated videos and audio.
  • Credits & billing: credit balance, operation history, subscribed plan. Payment data (card) is processed directly by Stripe; we do not store it.
  • Technical data: connection logs, IP address, browser type, for security and proper operation.

3. Purposes and legal bases

  • Provide the ad generation service (performance of the contract).
  • Manage your account, credits and billing (performance of the contract).
  • Ensure security, prevent fraud and abuse (legitimate interest).
  • Respond to your support requests (legitimate interest).
  • Comply with our legal and accounting obligations (legal obligation).

4. Processors and recipients

We use providers that process certain data on our behalf:

  • Supabase — database hosting, authentication and storage (European Union).
  • Hetzner Online GmbH — application server hosting (Germany, EU).
  • Stripe — payment and billing processing.
  • Google (Gemini API) — generation of scripts, voiceovers and music from your briefs.
  • muapi.ai — video generation from your prompts and product images.

Some of these providers may be located outside the European Union (notably in the United States). In that case, transfers are governed by appropriate safeguards (European Commission standard contractual clauses or equivalent mechanisms).

5. Retention period

  • Account data and content: for the lifetime of the account, then deleted within a reasonable time after it is closed.
  • Billing data: kept for the applicable legal period (up to 10 years for accounting records).
  • Technical logs: limited duration for security purposes.

6. Your rights

Under the GDPR, you have the following rights:

  • Right of access, rectification and erasure.
  • Right to restriction of and objection to processing.
  • Right to data portability.
  • Right to set directives regarding the fate of your data after your death.

To exercise these rights, write to contact@klaivo.co. You may also lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).

7. Cookies

We use cookies strictly necessary for the service to work, in particular for authentication (Supabase session). These cookies do not require consent. No advertising cookie is set without your agreement.

8. Security

We implement appropriate technical and organizational measures to protect your data (password encryption, restricted access, per-user data isolation).

9. Changes

This policy may be updated. The date of the last update appears at the top of the page.